FAQ's

When can I expect my order?

The items you have ordered are being hand made individually for you. Please allow a TAT of up to 14 days before postage. 

What about postage?

We use both Australia Post and Sendle. If your parcel is a single bib or you live in regional areas we will post your parcel using Australia Post all other parcels will be sent using the Sendle courier service. 

Will I need to sign when accepting my parcel?

With Australia Post, generally yes. Sendle only need signatures if the parcel is over 1kg, if you wish to sign for your parcel please let us know with your order as the parcel will need to be logged with the courier as a 1kg weight, please note that this will increase the delivery charges.  

Will my parcel be left if I am not at home to accept it?     

Generally, Yes. If you have any specific instructions as to where you would like the parcel left, please let us know (make them brief) and we will include them in the details forwarded to the courier service. 

What packaging do you use?

We are very pleased to say that both our postage bags and our celophane bags are 100% home compostable, zero waste and plant based. So when you receive them, remove as much of the labels as you can and pop them into your compost bin. Within about three months they will have broken down and you will have happy worms.

What fabrics do you use?

We aim to use 100% cotton, 100% Global Organic Textile Standards (GOTS) certified organic cotton and a variety of wonderful bamboo fabrics. We have also added beautiful hand spun, loomed & coloured HEMP to our range.

What about the fabric printing?

The fabrics are surface printed using inks (not dyes). This can mean that some fabrics due to their nature, i.e. muslin, may have an inconsistent finish, there may be small sections (dots) that do not print, this occurs mainly when the section is a solid/dark colour.

The colours in some of the pictures seem to differ, why is that?

Lighting, dye lots and computer monitors can reflect colours differently, if you have any concerns or questions about colours, please contact us on our email address noted on the home page.